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HUGH_EFFO
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V6 box returned

Hi

I cancelled my TV service last month, and have returned my V6 box in the return box you sent.

I keep getting text messages saying to return my box otherwise i will be charged.

I checked the tracking on the collect+ receipt, and its still showing as on-route.

What do I need to do, so I dont get charged for the equipment

Regards 

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey
Alex_RM
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Re: V6 box returned

Hi HUGH_EFFO,

 

Thanks for posting, do you still have the receipt for returning it?

 

It can take a while to update on our systems, any charges that may be added would be removed once we've updated things and the equipment shows as returned.

 

Alex_Rm

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