Hi, my v6 box has been rebooting itself randomly for the past week or two. I managed to get hold of a customer service representative by phone last night after an hour wait and they were really helpful but their system was down. They sent me a new v6 box which arrived today....... Now this one is just constantly going through a reboot loop until it gets stuck on a black screen with the white light showing. Can't get through to a human on the phone today either.
I have a severely autistic little boy and this is really causing him some upset at the moment so if someone can help me ASAP I'd be really grateful. Thank you!
As far as I know the phone lines should close at 8pm and reopen again tomorrow maorning at 8am
VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.
The old method was to reboot the V6, and if the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500.
You will need the box serial number, and your account and area number.
You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
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