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V6 box repeatedly reboots

Malcex
Joining in

on ‎19-12-2022 11:05

If I have been watching TV and then leave the box on but put the TV to standby, the next time I switch on the TV, the box often, but not always, reboots.  This process takes several minutes and is very annoying; I miss the first part of the programme I have switched on to watch.  

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3 REPLIES 3

Malcex
Joining in

on ‎19-12-2022 11:15

Many of my recordings on V6 box miss parts and are reported as 'partial'. This is aside from rescheduling due to the recent football.  The disc is  only 30% full. 

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japitts
Very Insightful Person
Very Insightful Person

on ‎19-12-2022 13:04

I've combined your two posts as they are the same issue.

If your V6 is restarting, then any recordings in progress are lost for the duration of the reboot.

No TV box should reboot anything more than occasionally and then overnight. If it's doing it anymore often and especially during the day - it has a fault.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team
In response to Malcex

on ‎21-12-2022 13:53

Hi Malcex

Thanks for posting and welcome back to the community.

Sorry to hear of the issue with the V6. From a system check done, I can see you've spoke to the team and have got a tech visit.

Please let us know how this visit goes.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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