Virgin Media Community

[risc19]

Hi,

Today the 'TV' button on top of the remote control stopped doing anything.

Changed batteries, no effect.

Un paired and re paired, no effect.

Reset TIVO box, no effect.

Could I have a replacement sent out please?

Thanks. 

[japitts · Accepted solution]

You should be able to do this via self-service at https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

There's also a link to the TV Control app on that page, that should provide a workaround in the meantime

[Serena_C]

Hi @risc19

Thank you for your post regarding the issues you are experiencing with the TV button on your V6 remote.

Were you able to resolve this via the self service link that @japitts provided, or would you like me to order a replacement remote for you?

Please let me know.

Many thanks,

Serena

[risc19]

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@Serena_C wrote:

Hi @risc19

Thank you for your post regarding the issues you are experiencing with the TV button on your V6 remote.

Were you able to resolve this via the self service link that @japitts provided, or would you like me to order a replacement remote for you?

Please let me know.

Many thanks,

Serena

---

Hello,

I managed to order one myself with the link above.

Thanks anyway.

[Serena_C]

Hi @risc19

Ah great, thanks for letting me know 🙂

Best wishes,

Serena