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helenjane
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V6 box recordings freeze on playback

Hi team .

Recordings freeze several times during playback. Picture pixellates and freezes, eventually starting again but sometimes jumping forward. Happens several times during a programme and is getting worse. Live tv is ok. 

Thanks for help. Have rebooted and all connections fine.

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japitts
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Re: V6 box recordings freeze on playback

If live TV is OK, try pausing that and watching with a short delay.

That's also effectively a recording and uses your box's hard drive in exactly the same way.

If this is also affected, your HDD probably has a fault which will mean your V6 needs replacing.

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helenjane
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Message 3 of 18
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Re: V6 box recordings freeze on playback

Thank you I 'll try that. 

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helenjane
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Message 4 of 18
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Re: V6 box recordings freeze on playback

Yes it still freezes if we delay live tv. Whats the best way to get a new box please?

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japitts
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Message 5 of 18
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Re: V6 box recordings freeze on playback

As with any other service fault, there's 2 ways...

1: Call in - 150 from a VM phone, 0345 4541111 from any other phone. Choose the "I have a fault" options

2: Wait on here for VM staff to pick up, this may take a couple of days.

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Travis_M
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Message 6 of 18
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Re: V6 box recordings freeze on playback

Hi @helenjane

 

Thanks for the reply - is this issue still ongoing now or have you managed to get this sorted beforehand?

 

Regards

Travis_M
Forum Team



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helenjane
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Message 7 of 18
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Re: V6 box recordings freeze on playback

Hi Travis. No, not sorted . Issue still ongoing. Shoukd I call 150 or can it be sorted from here as suggested.  I am a nurse qorking 07 to 20 00 so its tricky for me to hang on the phone

 

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Zak_M
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Message 8 of 18
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Re: V6 box recordings freeze on playback

Good morning @helenjane

 

As its been a few days since we last spoke, have you managed to get this resolved? 

 

If not I will pop you over a PM so that we can sort this for you. 

 

Kind regards,

Zak_M

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helenjane
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Message 9 of 18
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Re: V6 box recordings freeze on playback

No, not resolved.yes please pm me!

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helenjane
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Message 10 of 18
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Re: V6 box recordings freeze on playback

Pm please. This is getting worse. Freezing every 10 mins now

 

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