Virgin Media Community

[kc72]

My v6 tivo box keeps rebooting i contacted VM on over a week ago and they went through the usual checks and said they would monitor my box and if there was a problem an engineer would contact me to book a visit. Well about 10 days later its still rebooting on a daily basis and no contact at all, reading the post seems to suggest  I need a new box I would rather not spend another 45 or so minutes of my life on the phone so is it possible to get my box changed by someone here?

[japitts · Accepted solution]

A CS agent offering to monitor your box is, IMO, an excuse to get you off the phone without actually resolving what is clearly a fault. It shouldn't happen, but unfortunately does.

I would agree you need a tech visit which may well result in your V6 being replaced. From here, you have 2 options..

1: Call back, get a different agent and hopefully the correct outcome

2: Wait here, and in a couple of days, VM staff should respond and do the honours instead.

[Vikki_M]

Hi @kc72

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the TV box.

I have taken a look at things from our side and your TV box needs replacing.

I will send you a private message now so we can arrange this for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[kc72]

Glad to say since box was swapped last Saturday no reboots,

tech that came was excellent checked all connections and changed box.

May I say the help I got from this forum and the tech that came to change the box were second to none,

sorry I can't say that about the virgin telephone support they were abysmal. 

Thanks