Hi, my V6 box keeps rebooting randomly, also the planner jumps 3 places with a single button press. I have restarted the box multiple times including a 6 hour gap. All cables are secure also. Please advise.
Have you looked at Check service status at the top of the page, whilst there you can run a test on your equipment. This might involve VM sending a signal to the box, or even booking a replacement box or engineer.
If that doesn't help then you need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests. The system might even recognise that you've been through the online diagnostics put you directly though to an agent.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali