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V6 box randomly reboots

Hi, my V6 box keeps rebooting randomly, also the planner jumps 3 places with a single button press. I have restarted the box multiple times including a 6 hour gap. All cables are secure also. Please advise.

Thank you, Derek

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Re: V6 box randomly reboots

Hi DerekDJ,

Have you looked at Check service status at the top of the page, whilst there you can run a test on your equipment. This might involve VM sending a signal to the box, or even booking a replacement box or engineer.

If that doesn't help then you need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests. The system might even recognise that you've been through the online diagnostics  put you directly though to an agent.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: V6 box randomly reboots

Thanks, yeah I've ran all the tests etc, I'm quite technically minded. 

I've text the number you gave me. Thanks for the reply 👍

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