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kevin02
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V6 box problem

Hi 

Box refused to start up this morning with a green screen saying that there is a serious dvr problem that its trying to fix and this may take upto 3 hours.

This has not worked and same green warning screen appears at each attempted start up.

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dannylau
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Message 2 of 8
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Re: V6 box problem

the message means your hard drive has failed, you can phone up for a new box or wait here for a virgin rep to get to you, but that may take a couple of days

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Zak_M
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Re: V6 box problem

Good Morning @kevin02 

 

A very warm welcome to the forum, 

 

thank you for taking the time to post. 

 

Really sorry to hear that you have had these issues here. As advised above, we would need to replace the box, Can you confirm for me have you managed to get this resolved since your initial post? 

 

Kind Regards 

Zak_M 

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kevin02
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Message 4 of 8
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Re: V6 box problem

we have an engineer coming tomorrow 22/07. Will he bring a new box ? or do I need to request one.

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japitts
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Message 5 of 8
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Re: V6 box problem

If the engineer diagnoses a faulty box, he will replace it for you during the same visit.

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Zak_M
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Re: V6 box problem

Good Morning Kevin02 

 

As advised above, the engineer will bring the box with him. 

 

Kind Regards 

Zak_M 

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kevin02
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Message 7 of 8
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Re: V6 box problem

Thanks for the Information.

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Zak_M
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Message 8 of 8
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Re: V6 box problem

No problem at all. 

 

Do keep in touch and let us know how the install goes and if there is anything that we can assist you with further. 

 

Kind Regards 

Zak_M 

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