Virgin Media Community

[garrytoffo]

the v6 box continually cuts out video and sound from netflix, bbc iplayer, itv hub etc.

normal tv is okay, and while this is happening, pressing 'back' button will return to a stable screen. however on pressing 'play' again, the frequent cut outs re-occur. 

netflix is particularity bad with multiple lines of colour and a clicking noise.

have tried different hdmi cables and hdmi inputs on tv, but problem still happens.

only way to stop it happening is to re-boot. but this usually only fixes it for a couple of hours before cutting out happens again.

please advise.

[japitts]

Are you watching on a 4K TV?

[Oyster]

I think I know what you are talking about
Do you mean that when you watch a program, sometimes, at random,
the screen goes blank for a while (maybe a second or two) but then returns to normal
and its annoying?
If so I have witnessed this myself

[garrytoffo]

yea its a toshiba 4k tv

[garrytoffo]

yea thats what happens on iplayer or itv hub. netflix is worse tho, often not returning to normal at all, only way out is press back button and try again.
most often need complete reboot to fix for a few hours.

[japitts]

Just to clarify, a reboot resolves this issue for a short time before it recurs?

If so... what's the make & model of your TV any other connected A/V kit - soundbars, A/V amps, splitters? It could be a compatibility issue.

[garrytoffo]

it's a toshiba 55u2963dbt 55" 4k hdr.

the v6 box is connected directly to tv via hdmi input.

we have an amazon stick and an xbox on the other two hdmi inputs which work without problems.

also ,as a smart tv we can actually watch netflix etc thro the tv itself ok, it's just the v6 box we have trouble with.

have tried swapping hdmi ports, but the issue follows the v6box.

yes, a re-boot fixes for a while, then problem re=occurs.