Is your V6 box making any noises when doing so?
How often is this happening?
Have you checked it is not the power save mode enabled? To check if you haven't you can go Help & Settings > Settings > Devices > Power Save. It should be set to Always On.
Here to help! I'm a technician helping out whilst working from home. Find out more
Why not try our text messaging service? It's a great way to get help with your services.
Just send your query to 07533051809 and we'll text you back.
We're open 8am - 8pm Monday to Friday, 8am - 5pm weekends.
If my post has helped you at all please mark it Helpful or give a Kudos, thanks!