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miker0
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V6 box or remote misbehaving

Getting various problems. Suspect is remote but some look like it could be V6 box.

1. input channel number , both to change channel or navigate program guide

Often only get 2 of the 3 digits

2. Navigate using up/down/left/right arrows sometimes jumps 2 instead of 1 entry.

Similar problem with >> , << and arrow buttons

3. Inputting Text , eg for search. Hitting pqrs three times often sticks on p 

Other similar problems also sometimes happen

All are intermittent problem, but sometimes persist then stop for a time

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newapollo
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Re: V6 box or remote misbehaving

Hi @miker0 

Silly question but have you tried new batteries?

If that doesn't work follow the instructions on the following link virgin-tv-lost-or-damaged-tv-remote/not-working-v6 

If that fails to resolve the issue you can order a new remote on the last page of the link.

Dave

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miker0
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Re: V6 box or remote misbehaving

yes. Have ordered new remote. Thank you
Hayley_S
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Re: V6 box or remote misbehaving

Hello @miker0,

 

Thank you for the update 🙂 Please do let us know how it goes with the new remote.

 

Many thanks,

Hayley
Forum Team



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miker0
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Re: V6 box or remote misbehaving

Much better
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Zak_M
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Re: V6 box or remote misbehaving

Glad to hear this looks like it has resolved the issue Miker0 

 

Kind regards,

Zak_M

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