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Downshire
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V6 box on welcome loop

I've had nothing but problems over the last few months and now it's on a permanent loop going from the welcome screen, starting up and then to a flashing downwards arrow over a hard drive. Tried rebooting and calling the fault line but still not working. New box required? 

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japitts
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Re: V6 box on welcome loop

It does sound like your box is faulty and is likely going to need replacing.

The quickest way to report this will be to call in - 150 from a VM phone or 0345 4541111 from any other phone. You've mentioned having problems calling, what are the issues?

VM staff respond on here, but that's likely to take an extra day or so. This community forum isn't an immediate response service.

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newapollo
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Re: V6 box on welcome loop

Hi Downshire,

You've performed the correct action in contacting TV Faults, unfortunately though you'll need to call them again. It's best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults hopefully the system will recognise that you've already called  and place you into a queue for an agent to pick up.

If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

A member of the Forum Team may pick this up for you, however as it's the weekend it may be a couple of days.

Dave

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Steven_L
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Re: V6 box on welcome loop

Hey @Downshire,

 

Welcome back to the community and thanks for taking the time to post here on our forums.

 

I'm sorry to hear of the issues that you're having with your connection, I have been able to locate your account and can see that you have a technician visit already booked in. 

 

Please let us know how the visit goes and if you need any further assistance.

 

Regards,

Steven_L

 

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Downshire
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Re: V6 box on welcome loop

Engineer came out and as expected after getting the green wall of death a few months ago a new box was needed. Can't complain about the engineer, very professional, friendly and explained everything. Now up and running again. Good job. 

newapollo
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Re: V6 box on welcome loop

Hi again Downshire,

Thanks for the update. Pleased it's all working now.

Stay safe and take care.

Dave

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David_Bn
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Re: V6 box on welcome loop

Excellent news @Downshire, thanks for the update.

 

Best wishes,

 

David_Bn

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