I've had nothing but problems over the last few months and now it's on a permanent loop going from the welcome screen, starting up and then to a flashing downwards arrow over a hard drive. Tried rebooting and calling the fault line but still not working. New box required?
You've performed the correct action in contacting TV Faults, unfortunately though you'll need to call them again.It'sbest to call between 8am and 10am to avoid call queues, or late afternoon around tea time
When calling Faults hopefully the system will recognise that you've already called and place you into a queue for an agent to pick up.
If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
A member of the Forum Team may pick this up for you, however as it's the weekend it may be a couple of days.
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Engineer came out and as expected after getting the green wall of death a few months ago a new box was needed. Can't complain about the engineer, very professional, friendly and explained everything. Now up and running again. Good job.