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mikeylew
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V6 box on contract but sent old tivo box

Hey there

I've been with Virgin since last August and was sent the old Tivo box which is so sluggish and doesn't allow playback of Amazon Prime Video. I contacted Virgin and asked to be given the v6 box but was told I'd have to pay for the upgrade, despite them knowing I wanted to use it for Amazon Prime Video when I initially signed up. Anyway, I didn't want to pay for the upgrade so I thought I'd make do with the Tivo box for a year until I could switch to a different provider. I've just checked my contract to see when it was due and can see that the V6 Box is on the contract/part of my package.

Am I missing some small print or clause or was I entitled to the v6 box all long?

Thanks for your help 🙂

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LittleMick73
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Re: V6 box on contract but sent old tivo box

Hi its simple if you weren't prepared to pay for it you don't get one, the question is are you being charged for a V6 if no then thats why you don't have one, I'm paying for a V6 so i do. Regards Micky
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mikeylew
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Re: V6 box on contract but sent old tivo box

Hey

I wasn't prepared to pay after the fact as I assumed I'd get the latest box when I signed up and my contract states I should have a V6 Box.

v6v6

https://i.imgur.com/3yudXyI.jpg

 

 

 

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mikeylew
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Re: V6 box on contract but sent old tivo box

Hey there

I wasn't willing to pay after the fact as I thought I'd receive the lastest box as I was a new customer. The v6 box is also listed on my contract as part of my package.

 

 

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Zoie_P
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Re: V6 box on contract but sent old tivo box

Hi Mikeylew,

Thanks for your post. We are unable to view the photo via that link, could you please attach unless it contains sensitive information

Zoie

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mikeylew
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Re: V6 box on contract but sent old tivo box

No sensitive info, just a little snippet of my contract.

 

V6V6

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David_Bn
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Re: V6 box on contract but sent old tivo box

Good Afternoon mikeylew,

 

Thanks for your post on our Community Forums!

 

When did you have the services installed with Virgin Media?

 

Can you also advise me if you were advise that you were being charged extra for the box?

 

Kindest regards,

 

David_Bn

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