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V6 box not working

Flezzer
Joining in

Hi, my V6 box is no longer working properly. It has frequently shutdown, struggled to start up and last night started intermittent flashing red and white.  We’ve had to switch on and off multiple times over the last couple of weeks. Upon researching within the community, it seems to be a hardware issue that requires a replacement box. How do I arrange this please?

3 REPLIES 3

Gareth_L
Forum Team
Forum Team

Hello Flezzer.

Thanks for heading over to our community.

Sorry to hear about the issue with your V6 box.
I can look into this for you and arrange for a replacement box.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

Flezzer
Joining in

All sorted - guy came out and replaced box. Thanks!

Hi I’m having exactly same issue as Felzer, and when it actually works a bunch of channels I get error code Q02. But that only when it rarely manages to finish starting up. Most times it’s just on a noise loop rebooting. 

Thank you, Gus