Menu
Reply
psm0612
  • 6
  • 0
  • 0
Joining in
1,156 Views
Message 1 of 8
Flag for a moderator

V6 box not working

Hi

My v6 box is no longer working.
Cycles thru "No signal"
Then "Welcome" showing amber light.
Then "No signal" again, so I press On from the remote and it goes to "Starting up" and a white light.
Then after a few minutes goes back to "Welcome" with amber light.
Have tried rebooting by turning off at the box and unplugging for 20 minutes, then plugging in
again and resetting the box by holding the power button and the "+" button.
Still not working even after waiting several minutes.

 

Thanks

Phil Marsh

0 Kudos
Reply
japitts
  • 17.18K
  • 2.24K
  • 3.95K
Very Insightful Person
Very Insightful Person
1,140 Views
Message 2 of 8
Flag for a moderator

Re: V6 box not working

Any TV box that's either refusing to bootup or stuck in a reboot cycle has a fault.

The quickest way to report faults is to call VM on 150 (from a Virgin phone) or 0345 4541111 (from any other phone)

Alternatively, you can wait on here for VM staff to respond - this might take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
1,077 Views
Message 3 of 8
Flag for a moderator

Re: V6 box not working

Good afternoon @psm0612 

 

I am sorry to hear that you have had some issues with your V6. 

 

Have you managed to get the issues resolved with our team over the phone? 

 

If not we can take a further look into this for you. 

 

Kind regards,

Zak_M

0 Kudos
Reply
psm0612
  • 6
  • 0
  • 0
Joining in
1,066 Views
Message 4 of 8
Flag for a moderator

Re: V6 box not working

Not yet fixed as I have been unable to get thru to talk to anuone, just gave up waiting after a couple of attempts

 

Phil

0 Kudos
Reply
Molly_G
  • 1.15K
  • 53
  • 136
Forum Team (Retired)
Forum Team (Retired)
1,045 Views
Message 5 of 8
Flag for a moderator

Re: V6 box not working

Hey @psm0612,

 

Thanks for getting back to us. Sorry to hear you haven't been able to get this resolved yet.

 

I've tried running some diagnostics from our side and it appears that a tech is required to take a look at this to fix/replace the equipment.

To get this booked in I'll just send you a private message to get a couple of details from you. Please take a look at the top of the page for the purple envelope.

 

Many thanks,

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Molly_G
  • 1.15K
  • 53
  • 136
Forum Team (Retired)
Forum Team (Retired)
1,039 Views
Message 6 of 8
Flag for a moderator

Re: V6 box not working

Hi @psm0612,

 

Thanks for replying to my pm. I've gone ahead and booked the earliest slot that was available for a tech visit for you, which you can view via your My VM Account and can be changed there if needed.

 

Please keep us posted.

 

Kind regards, 

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
psm0612
  • 6
  • 0
  • 0
Joining in
907 Views
Message 7 of 8
Flag for a moderator

Re: V6 box not working

Issue now resolved. Engineer come round and installed a new box, unfortunately this means that the recordings I had are lost.

0 Kudos
Reply
Serena_C
  • 2.15K
  • 90
  • 222
Forum Team
Forum Team
906 Views
Message 8 of 8
Flag for a moderator

Re: V6 box not working

Hi @psm0612

 

Thanks for letting us know that the issue is now resolved. I'm glad to hear that a new box was installed for you by our engineer 🙂

 

Sorry to hear you lost all your recordings, I understand this is not ideal. Apologies for the inconvenience,

 

Best wishes,

 

Serena

0 Kudos
Reply