Virgin Media Community

[walmsjr52]

My V6 box is notworking - I get a bright green screen with he following message:

The DVR has detected a serious problem and is now attempting to fix it

This will take about three hours

PLEASE DO NOT UNPLUG OR RESTART THE DVR

if after three hours, the DVR does not restart please call customer support

I've tried calling customer support numerous times however, no one is answering or they cut you off  - I can't even log into my virgin account- I presume the hard drive is broken and I require a new one - any help is appreciated

Cheers

[japitts]

Sorry to say, but this message does mean your hard drive has failed and will need replacing.

Also sorry to say that you are best advised to persist in calling VM faults to report this.