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A_W_Spoon
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V6 box not working

Hi,

My V6 box isn't turning on, it's stuck looping between the welcome screen and the switching on screen, takes about 5 minutes per loop (I recorded it for reference, hoped it wouldn't be that long!)

I've tried getting through to customer services and I've had no luck, I've only had the package for around 2 weeks!

Regards

Adam

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Katie_WT
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Re: V6 box not working

Hi there @A_W_Spoon

 

Welcome to our Community and thanks so much for your first post - I was sorry that you've had some issues with your V6 box. I have located your account from your forum information and I can see that you have been in touch with us directly and we have arranged for a new V6 box to be sent out. 

 

This is showing as all activated and connected from this end - I do hope that all is still working for you at home? If you are still having issues with your new box, please do not hesitate to get back in touch and we can take another look for you. 

 

Cheers

Katie - Forum Team


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