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V6 box not working

Hi all

My v6 box has decided to stop working tonight it gets stuck on a load screen and then shows a download symbol. The light in the box is flashing green red and orange. Ive tried everything to reset it and nothing is working 

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Re: V6 box not working

Hi emmajayne2503,

Have you tried unplugging the box from the wall socket for 10/15 minutes?

Also clcick on Check service status at the top of the page and a run a test on your equipment from there. VM systems might be able to send a signal to your box and get it working again. It may also prompt the system to either send out a replacement box and/or engineer.

If none of that helps then you need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.


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