Menu
Reply
emmajayne2503
  • 1
  • 0
  • 0
Just joined
355 Views
Message 1 of 2
Flag for a moderator

V6 box not working

Hi all

My v6 box has decided to stop working tonight it gets stuck on a load screen and then shows a download symbol. The light in the box is flashing green red and orange. Ive tried everything to reset it and nothing is working 

0 Kudos
Reply
newapollo
  • 6.47K
  • 1.01K
  • 1.6K
Very Insightful Person
Very Insightful Person
342 Views
Message 2 of 2
Flag for a moderator

Re: V6 box not working

Hi emmajayne2503,

Have you tried unplugging the box from the wall socket for 10/15 minutes?

Also clcick on Check service status at the top of the page and a run a test on your equipment from there. VM systems might be able to send a signal to your box and get it working again. It may also prompt the system to either send out a replacement box and/or engineer.

If none of that helps then you need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply