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V6 box not working

Hi Virgin Team, 

my main v6 box stopped working a few weeks ago. No error code is showing but the internet connection light and a symbol of two arrows are both flashing red . There is no error code but box is not turning on at all. 
I have tried all the connections which are working with our second v6 box but nothing has worked. 
could you please advise me on what to do next? 
many thanks 

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Re: V6 box not working

Hi Clairemac290,

Thanks for your first post and welcome to forums 🙂

I have had a look remotely and we will need to book an engineer to come and take a look I will pop you over a private message and I can get this booked in for you, keep an eye out for the purple envelope.
Thanks,

Zoie

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Re: V6 box not working

Please let us know how your engineer visit goes

Thanks,

Zoie

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