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fuying
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V6 box not working (light turned to orange)

My V6 box not working. I was watching youtube when the screen turned to black with words like "Welcome" on the screen. I checked all the cables, no damage no problem. I rebooted since the issue started, but still just a black screen with "welcome". The light on the box looks kind of between orange and red (Usually, it should be red when it's off, and white when its on).  

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SpacePhoenix
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Re: V6 box not working (light turned to orange)

Have you tried switching it off at the mains for 60 seconds then switching it back on again?

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fuying
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Re: V6 box not working (light turned to orange)

Yes. But it doesn't work...
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Gareth_L
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Re: V6 box not working (light turned to orange)

Hello fuying

Sorry to hear this is happening

Is your broadband connection okay aswell

If you can please check your post code here  To see if we have any known faults 

Gareth_L

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fuying
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Re: V6 box not working (light turned to orange)

Our broadband connection works well. I think it is because the V6 box, because it raises quite loud noise when it is on, like some parts inside it were stucked while turning round....
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Beth_G
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Re: V6 box not working (light turned to orange)

Hi fuying,

 

If your V6 is still struggling to start up properly, we will need to send out a replacement one to you.

 

Can you please confirm if you are still experiencing this issue? If so, I'll pop you over a PM so I can look into this for you from there.

 

Kind regards,

 

Beth

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fuying
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Re: V6 box not working (light turned to orange)

Hi Beth,
Thank you for your message. Yes, I am still experiencing the same issue. I hope the replacement can be delivered as soon as possible. It is really hard to keep kids staying in the flat without TV....

Kind Regards,
Fuying
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Beth_G
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Re: V6 box not working (light turned to orange)

Thanks for letting me know Fuying.

 

I'm going to pop you over a PM so I can help you further with this.

 

Check out the purple envelope where you'll find a message from me.

 

Kind regards,

 

Beth