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V6 box not starting up

Hi

My V6 box has decided to restart itself this morning and now it has turned itself off and then will not get past the restart screen. We have tried resetting the box but it does exactly the same again.

Have tried calling Virgin but apparently all of their call centres are closed.

Any ideas?

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Re: V6 box not starting up

If you put as much info as poss into a txt and include your account number & postcode
Send to 07533051809

A replacent service has been set up due to current situation.

Pls be patient as delays are expectted.

Hope the helps 

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Re: V6 box not starting up

Tried this but have had a message back saying: Your message was aborted as you currently hold another conversation on a different skill channel.     What the hell does that mean!!

Have now sent the message from my daughters phone and that appears to have gone through

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