The V6 box was installed 2 days ago. Nothing in the On Demand - > Best on the Web starts up or Live Events. Have not checked everything but I suspect nothing works. Can use Netflix from Search and Discover but nothing else. Using Wi-Fi to connect via my VM superhub as not possible to connect with a fixed cable. Wi-Fi generally stable. My old TV had no cabability to connect to the Internet but the apps on my old Tivo box ran fine. I have run a diagnostic check and it comes back with about 5 ports it says are closed e. g. 8080. Waited for support for 45 minutes (system estimated 10) but gave up. I'm now between a rock and a hard place. Thanks for the reply 🙂
Sorry to see you are having problems with the apps. It seems the wifi is working since you can use Netflix.
You can check the wifi connection by going to HOME > Help & Settings > Settings > Network > and the status on that page should tell you if it's connected. If it isn't then click on Connect to Virgin Media Service now
Ignore the message about ports needing to be opened. That's a message that crops up on a lot of V6 boxes and doesn't affect the operation of the V6.
Thanks for the reply, especially about the closed ports issue.
The Wi-Fi connection is rated 'excellent' by the system. It's not a 4K TV and is brand new (Hitachi 32HEV210U).
Another forum member was told to visit the 'Missing channels' submenu via Help for a similar problem due to channels being loaded at different times? Unfortunately, the Help option is not doing anything either so that is not available to me. This does however back up my theory that stuff is missing from the initial installation script so vital files are not being loaded to run everything required. That can only be fixed by VM IT staff if it is the case. Can stuff be downloaded remotely to fix this problem? The problem then is getting to speak to someone on the phone. I'll send a message by carrier pigeon 🙂