Recently my V6 box is no longer connecting to the other V6 box.
Downstairs will show the other box and it's recordings but the upstairs box shows error code C423, (which is not even recognised in the self help section on the virginmedia page)
I have tried to reset the upstairs box but still having the same issue
Are your V6 using Ethernet or WiFi to link to your hub?
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Upstairs is connected by WiFi since it was upgraded and installed a few years ago
Downstairs ethernet since it was installed
Thanks for posting and sorry for the late reply,
I've been able to locate your account using your forum details, I'm thinking it's more an issue with the box than the actual streaming/ connection.
One of the boxes is currently showing as unreachable, can you please reboot both boxes and ensure they're both and I'll continue diagnostics 🙂
Have now rebooted, still showing error of C423
Thanks for your response!
Sorry to see that you've been kept waiting for a reply, and that you've been experiencing issues with the set top box.
Are you still struggling with this issue or has this since been resolved? Are you having any other connection issues with any devices in your property?