I'm currently experiencing a problem with my v6 box, its stuck in some sort of boot loop on welcome and starting up, whilst making a loud ticking noise.......I've done everything that's been instructed with no prevail.
Sorry to hear about your V6 box being faulty and I've asked the Team to query about the charge so we can make sure our advice is correct. I've had a look at your details using the information from here and I'm going to send you a Private Message so I can make sure I'm looking at the right details.
Thanks for the details via Private Message @Ryan52a and can confirm that I'm looking at the right details. I've had an update from our Support Team about the charge and they've confirmed that until further notice, the only work we're not doing due to COVID are non essential visits such as equipment relocation and additional outlet installs for example.
I've arranged for a replacement V6 box to be sent out to you and it can take up to 5 days for it to arrive. Please make sure it's activated by following the guide inside the package and let us know if you have any problems.