V6 box lost network connection, no programme details shown

[alangalaxy]

When I turned on my Tivo box a day or so again I got a message saying Network Availability (C130). I tried to reconnect but got the message Network Cable Unplugged. The cable isn't unplugged, I swapped out the cable but with the same result. I checked that the network and cable are working by plugging them into my Pc. At this point I can only imagine my box has developed a fault. 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[japitts]

If you follow Home > Help & Settings > Settings > Network, what is reported in the top-right corner?

[alangalaxy]

 

[japitts]

One common cause of this is the cable being connected to the V6 but not to the Hub/router - again, prove using known working ports on your router.

If you unplug the Ethernet from the V6, do the options for wireless connectivity appear?

[Travis_M]

Hi @alangalaxy 

Thanks for your post and sorry to hear about the issue with your V6

Have you managed to try the above tip from japitts to see if this fixes the issue?

Regards