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Mattbolt88
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V6 box lost connection to controller.

Hi there. My Tivo V6 controller has stopped connection with my Tivo box. It still controls volume and switches my TV off and on. Despite this I still changed the batteries, still not working.

I've also bought a new V6 controller and this one will not connect still. I can't find any advice for this issue.

Any help would be greatly appreciated.

Thanks

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newapollo
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Re: V6 box lost connection to controller.

Hi @Mattbolt88 

Have you followed the instructions on the following page?

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

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Mattbolt88
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Re: V6 box lost connection to controller.

@newapollo thank you for the link. But yes I have tried that and a few YouTube videos. One of the videos says that on the step when I hold the 'info' button for 7 seconds a green light should flash twice, this doesn't happen for me. Not sure if that narrows down the issue?

Thanks

Matt

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John_GS
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Re: V6 box lost connection to controller.

Hi @Mattbolt88

Thanks for posting and welcome to the community. 

Sorry to hear of the TV remote issue. How did you purchase the new controller please?

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Mattbolt88
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Re: V6 box lost connection to controller.

Spoiler
Hi John, 

Thank you for replying. I purchased it via eBay. 

Matt
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newapollo
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Re: V6 box lost connection to controller.

Hi again Matt,

VM provide replacement remotes for free.

You can order one via this link /virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

You can also use the above link to download the TV Control app to use as a temporary remote.

Or wait a day or two for a member of the VM Forum Staff to pick this up again for you.

It might be quicker using the link due to the upcoming holiday period.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Mattbolt88
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Re: V6 box lost connection to controller.

Hi Dave, 

That's really helpful to know. Thank you. I'll give both suggestions a try.

Matt

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Kain_W
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Re: V6 box lost connection to controller.

Hi Matt,

Thanks for your response and welcome back to the community.

I can see from the account that a remote order was placed which is fantastic thanks to @newapollo for providing the link!

If you have any issues in the future please don't hesitate to contact us.

Take care,

Kain
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