Hi, one of my V6 boxes is on and working but the power light is constantly red. I have rebooted it several times and on one or two occasions it has gone to green screen. After turning the power switch off and on it starts up again, but the power light still stays red. I have run a test through the Virgin app which says all is well. Can anyone suggest why this is so? My other box shows the white light.
Thanks for your reply japitts. I have full functionality, as far as I’m aware. I can access all media and link with a second box. I thought it indicated a network connection issue, but there seems to be no problem there.
It went to green screen a couple of times after rebooting by holding the power switch for an extended time. The whole screen went a bright green colour - there was no image - and there was the spinning wheel at the center of the screen as though it was loading something. This carried on for quite a few minutes with no change, so I turned the box off by the switch, left it for a few seconds, turned it back on and it started up again fine, apart from the power light staying red.