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jasonstandley48
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V6 box keeps resetting on its own and wont connect to wifi apps

Hi everyone

I have multi room V6 boxes and in the bedroom the V6 box has started to reset itself over and over while watching programs without having to go to help / reset v6 box

The other thing its now doing is it will not connect to wifi and needs to have the network settings checked over and over to get it to connect to use netflix

Do i need to call virgin to get a new V6 box???

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jbrennand
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Re: V6 box keeps resetting on its own and wont connect to wifi apps

V6 boxes are "swapable" - so just swap 2 of yours around and see if the problem tracks with the box or the location. You will then at least know what needs fixing and how to progress.
If its not connecting to the wifi it may be that your wifi signal at its location has "degraded" recently - perhaps with interference from other networks that have appeared more in lockdown.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jasonstandley48
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Re: V6 box keeps resetting on its own and wont connect to wifi apps

Thanks for your reply

I will do as you have mentioned and then call Virgin if the problem persists.

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