V6 box keeps rebooting

[markwilshaw]

Hi, our V6 box keeps rebooting, particularly in the mornings, flashing lights, gets stuck on Starting Up screen. 

I've seen other posts reporting similar issues and it sounds like we need a new box. Hoping a Virgin Tech can arrange this for us. 

[japitts]

Any TV box that's restarting does indeed need a tech visit, and you can report service faults one of two ways:

Calling in on 0345 4541111 (or 150 from a VM phone)

Waiting here - which may be a couple of days - for VM staff to respond.

[newapollo]

Hi @markwilshaw 

Any box that keeps rebooting and getting stuck on the start up screen need reporting to VM.

A member fo the Forum Team may pick this up in a day or two, however it will be quicker to call in the fault.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

[Martin_N]

Hi markwilshaw,

Thank you for your post. I'm very sorry to hear about the issue with your V6 box. 

I am more than happy to look into this for you. 

I will private message you to get some details. 

^Martin