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nicolawatson78
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V6 box keeps freezing same time every day

my v6 box freezez same time every morning and i have to restart it. Anybody else having these problems.

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David_Bn
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Re: V6 box keeps freezing same time every day

Good Morning nicolawatson78,

 

Thanks for your post on our Community Forums!

 

Sorry to see you've been having issues with the V6 Box, and the time it's taken to respond to your post.

 

Is this issue still on going or has this since been resolved? 

 

If this is still on going, can you please advise me if this happens on any particular channel? Is this happening on Live TV, recordings or streaming services - such as Netflix, YouTube etc...?

 

Have you been able to try an alternative HDMI socket on the TV or even a different HDMI cable?

 

Kindest regards,

 

David_Bn

 

 

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nicolawatson78
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Re: V6 box keeps freezing same time every day

morning,

This happens on any channel it is on, generally first thing in the morning, and afternoon it has now been freezing. Connections are secure, have changed hdmi ports and cable. V6 box is in a well ventilated area. When it restarts now it doesnt boot back up and has to be unplugged each time. Help or new box needed this has happend to a friend and it needed a box change.

 

Many thanks

 

 

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David_Bn
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Re: V6 box keeps freezing same time every day

Hi nicolawatson78,

 

Thanks for your response.

 

Do you leave the V6 box switched on and in a state of standby each evening? You would be able to see this with the light on the front being red.

 

Can you also tell me if the V6 box may be in low power mode? 

 

Kindest regards,

 

David_Bn

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nicolawatson78
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Re: V6 box keeps freezing same time every day

The box gets put to standby overnight so i changed settings from low power to always on to see if the same happened overnght, this didnt stop the box freezing this seems to happen around the same time every day, 0930 and again around 1430 and 2100.

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David_Bn
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Re: V6 box keeps freezing same time every day

Thanks for coming back to me 

 

I'm happy to have an engineer to come to your property

 

Check out the purple envelope in the top right hand corner for a PM from me, to advise you when the engineer will arrive

 

Kindest regards,

 

David_Bn

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