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Amanda7777777
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V6 box keeps freezing and freezes when it starts in the starting up screen

My screen freezes and when I restart the box, as suggested, it freezes in the "starting up" screen 

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japitts
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Re: V6 box keeps freezing and freezes when it starts in the starting up screen

Sounds like you've got a faulty V6 that is best reported to VM.

150 from a VM phone or 0345 4541111 from any other phone.

Or wait here for staff to respond which may take a few days.

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Steve1701
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Re: V6 box keeps freezing and freezes when it starts in the starting up screen

Hi Amanda,

Have you tried using a different HDMI Port on your TV, to see if that helps?

If that fails, you might need to try a full factory restore:

Home > Help & Settings >  Clear or Reset TiVo box > Clear & Delete Everything ...

Please be aware though, doing this removes all your Series Links & clears any recordings you have. The next step may be asking for an engineer or replacement box as suggested by japitts.

🤞

Steve

Utrinque Paratus
japitts
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Message 4 of 8
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Re: V6 box keeps freezing and freezes when it starts in the starting up screen

A faulty HDMI wouldn't cause the boot loop that you describe.

I doubt it would cause a stuck screen either.

There's quite a few symptoms that a duff HDMI would cause, but yours are of a faulty box IMO.

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Amanda7777777
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Re: V6 box keeps freezing and freezes when it starts in the starting up screen

Thank you, much appreciated 

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Amanda7777777
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Re: V6 box keeps freezing and freezes when it starts in the starting up screen

Thank you

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Amanda7777777
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Re: V6 box keeps freezing and freezes when it starts in the starting up screen

Thank you, very helpful 

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Chris_W1
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Re: V6 box keeps freezing and freezes when it starts in the starting up screen

Hi Amanda7777777, thanks for the message and sorry for the delayed reply. I am sorry to hear that you are having issues with the set top box I have looked into this for you and will send you a private message so that this can be looked into further. Chris. 

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