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V6 box keep displaying welcome

My v6 box has been choking through a welcome and diagram showing a download for 3 days, tried all the obvious thing and no joy. Spent 64 minutes on call tonight to be cut off before speaking to anyone. It seems impossible to talk to someone 😡 

can anyone please help ? 

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Re: V6 box keep displaying welcome

Given the number of times people are reporting this sort of issue with the C/S lines, I only wish there were.

Forum staff are currently taking a week or so, to work through posts, and the text message service (07533 051809) is likely to take a couple of days.

Take a healthy dose of blood pressure pills and don't give up in the meantime.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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