My V6 Box used to work fine but the last week or so. It keeps freezing. Crashing, rebooting and then crashing again. I get to watch maybe a few hours a day otherwise it is constantly crashing and not working. I've reset the box via "clear or reset TiVox box" I have also tried "Connect to the virgin Media service now". Turning the box off by the switch at the back.
Nothing is working and I cannot find a way to book an engineer to fix it.
Your box certainly doesn't sound very well! As a temporary measure, which option did you choose under the "clear or reset" menu? IIRC there's 3 - a plain reset, a "clear TV guide" reset and a "reformat disk" reset. You'll lose everything with a box replacement anyway, so you've got nothing to lose by trying the "master reset" option if you haven't already.
You can report any VM service fault one of two ways:
1: Call in - 150 (from a Virgin phone) or 0345 4541111 (from any other phone) and choose the "I have a fault" options.
2: Wait on here for VM staff to respond, likely to be an extra day or so.
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