Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
106 Views
Message 1 of 2
Flag for a moderator

V6 box issue

Hi all, having a issue with streaming anything through our v6 box, consistently stops after a  while giving us a c130 issue code but we have other platforms in the household that dont have Internet issues so not sure its Internet performance based. The box is hard wired with a cat7 ethernet cable, its not getting considerably hot, we're now getting to the point where we are considering cancelling the service and going to another provider. Any help would be appreciated

0 Kudos
Reply
Highlighted
  • 5.2K
  • 652
  • 1.02K
Very Insightful Person
Very Insightful Person
92 Views
Message 2 of 2
Flag for a moderator

Re: V6 box issue

Error C130 does indicate a connectivity issue.

Firstly, can you check under Home > Help & Settings > Settings > Network, what is reported in the top-right? And in the top-left, is there any evidence of failed connections?

Normally I'd suggest the opposite approach, but for elimination purposes, are you able to try a WiFi connection to see if that holds? And I'm sure it's sucking eggs, but since you've not said.. have you tried another Ethernet cable?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply