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V6 box is overheating

8e1
Just joined

Hi,  The V6 box is really hot to the touch.  I have not had any warning messages coming up on the screen but am worried it is a fire hazard especially as I have two children in the house.   We have had the box over 5 yrs.  The box is well ventilated.  We had a similar issue with the internet router and it had to be replaced.  

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @8e1 

Welcome to our community forums and thank you for your first posts.

Sorry to hear your V6 is overheating. We can understand your concern and we want to do our best to help. I have sent you a private message to look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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