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V6 box has intermittent sound issues

Hello, my V6 box has started having sound issues, where i have to unplug the hdmi cable and put it back into to fix the issue. This happens every time i turn it off.

Note: My v6 box connects via hdmi to back of the TV. I have recently replaced the hmdi cable and still the same issues, i reckon my box needs replacing. How do i go about this?

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Re: V6 box has intermittent sound issues

Hi pireland99,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. Can you confirm if you have been able to try this in a different HDMI port?

 

^Martin

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Re: V6 box has intermittent sound issues

Yes, i have tried a different HDMI port and the same issue.
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Re: V6 box has intermittent sound issues

Thank you for that. Okay, what I need to do is private message you so I can get some details to help further with this. 

 

^Martin

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