Virgin Media Community

[2pods]

Came in yesterday evening to discover my V6 box dead.

No lights at all. Checked connections, unplugged, replaced, but nothing. Could be the box, could be the power supply, could be both

Any help appreciated 

[japitts]

VM staff should be along in a day or so to pick this up, otherwise you can call in to report this sooner.

150 from a VM phone or 0345 4541111 from any other phone.

[Hayley_S]

Hello @2pods,

Welcome back, thanks for posting.

I am sorry for the issue with your V6 box, have you checked that all the wires are in correctly and are not showing any obvious damage?

Many thanks,

[2pods]

Hi Hayley

Thanks for your prompt answer, but as I said in my first post, I've checked all connections, cables, and socket, before posting on here.

[Hayley_S]

No problem, I will send you a private message @2pods.

Please look out for a purple envelope at the top of the page.

Many thanks,

[2pods]

Thanks Hayley

[2pods · Accepted solution]

Just as I thought, it was the power supply.

Engineer swapped it over and everything is back to normal