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V6 box has died

2pods
On our wavelength

Came in yesterday evening to discover my V6 box dead.

No lights at all. Checked connections, unplugged, replaced, but nothing. Could be the box, could be the power supply, could be both

Any help appreciated 

1 ACCEPTED SOLUTION

Accepted Solutions

2pods
On our wavelength

Just as I thought, it was the power supply.

Engineer swapped it over and everything is back to normal

See where this Helpful Answer was posted

6 REPLIES 6

japitts
Very Insightful Person
Very Insightful Person

VM staff should be along in a day or so to pick this up, otherwise you can call in to report this sooner.

150 from a VM phone or 0345 4541111 from any other phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @2pods,

Welcome back, thanks for posting.

I am sorry for the issue with your V6 box, have you checked that all the wires are in correctly and are not showing any obvious damage?

Many thanks,

Hayley
Forum Team



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2pods
On our wavelength

Hi Hayley

Thanks for your prompt answer, but as I said in my first post, I've checked all connections, cables, and socket, before posting on here.

 

 

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

No problem, I will send you a private message @2pods.

Please look out for a purple envelope at the top of the page.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


2pods
On our wavelength

Thanks Hayley

2pods
On our wavelength

Just as I thought, it was the power supply.

Engineer swapped it over and everything is back to normal