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2pods
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V6 box has died

Came in yesterday evening to discover my V6 box dead.

No lights at all. Checked connections, unplugged, replaced, but nothing. Could be the box, could be the power supply, could be both

Any help appreciated 

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japitts
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Re: V6 box has died

VM staff should be along in a day or so to pick this up, otherwise you can call in to report this sooner.

150 from a VM phone or 0345 4541111 from any other phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: V6 box has died

Hello @2pods,

Welcome back, thanks for posting.

I am sorry for the issue with your V6 box, have you checked that all the wires are in correctly and are not showing any obvious damage?

Many thanks,

Hayley
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2pods
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Re: V6 box has died

Hi Hayley

Thanks for your prompt answer, but as I said in my first post, I've checked all connections, cables, and socket, before posting on here.

 

 

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Hayley_S
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Re: V6 box has died

No problem, I will send you a private message @2pods.

Please look out for a purple envelope at the top of the page.

Many thanks,

Hayley
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2pods
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Re: V6 box has died

Thanks Hayley

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2pods
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Re: V6 box has died

Just as I thought, it was the power supply.

Engineer swapped it over and everything is back to normal

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