Virgin Media Community

[19452023]

Recently had a router upgrade and now my TV channel guide does not update. It just shows To be anounced for almost every channel.

Does anyone have a solution please?

[Ernie_C]

A new router means a new WiFi SSID.

Assuming the V6 has its internet connection by WiFi, you will need to supply the V6 settings with the new SSID and password.

Unfortunately, I no longer have V6 to advise the correct settings to do this but, if you can’t figure out how to do this, I’m sure someone will help soon.

[19452023]

Thanks, but I don't know what SSID is. Thanks anyway.

[newapollo]

Hi @19452023 

The SSID is your Wifi network name for example VM123456  - you will also need to enter the Wifi password.

See page 41 of the /Virgin_TV_V6_user_guide.pdf 

[japitts]

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@Ernie_C wrote:

Unfortunately, I no longer have V6 to advise the correct settings to do this

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Home > Help & Settings > Settings > Network, follow the on-screen prompts.

Incidentally, if the V6 has no working internet connection, OnDemand & streaming services will also no longer work.

[SpacePhoenix]

Is the box very far from the router? If it isn't, what about connecting it to the router via an Ethernet cable?

[19452023]

My router is upstairs connected via ethernet to my pc. This has always been the case. We were recently given a new Hub 3 router but everything was working fine until Saturday am. My v6 box is downstairs near the TV.

[japitts]

In which case posts 2 & 5 above, give you the solution you need.

[Megan_L]

Hi 19452023,

Thanks for posting this on our forums, I am sorry you were having issues with your set top box after installing a new Hub!

Do you still need help with this issue?

If yes, I can see that @newapollo & @japitts have already given you some help in explaining what to do, lets go over their posts one more time ‌‌

So like @Ernie_C stated, when you install a new Hub it will also mean that you'll need to connect this up manually on your set top box - New Hub means a new Hub name & password! Your current TV box will still have the old Hub's name & password stored on it.

To connect your TV box to the new Hub, follow Japitts advice by going through the TV box settings - Home > Help & Settings > Settings > Network - This will allow you to choose the new Hub's name and input the new password for the WIFI.

If you need more help with connecting devices to your new Hub, I have a really helpful link here: ‌‌ How to Connect.

Please let us know how you get on!

Thanks,
Megan_L

[19452023]

Hi

Thanks to everyone who so kindly responded to my problem.

I tried several suggestions, but as my router is upstairs and my v6 box downstairs, I was getting in a mess.

I eventually rang 150 and managed to speak to someone and to my surprise  they fixed things remotely.

All is fine now  but many thanks to everyone. 

Bye for now.