I've been able to arrange an engineer visit so we can look into this issue more closely for you. We cannot confirm the time slots publicly, so please sign into your My Virgin Media account to view your appointment time slot.
Hi, the appointment went well, the engineer changed some cables, and to be fair the internet hasn't dropped out since and catch up \ on demand seems to be working fine, but the v6 box still pauses when watching recorded programmes. My guess is that the hard drive is failing.
Thanks for getting back to us with the update Julie, it's great to hear there's been some improvement.
I would be inclined to agree about the box being faulty in some way if the pause issue is ongoing. Unfortunately we're not able to arrange box-swaps at the moment it can only be done by an engineer when they identify that a replacement is needed.
We can arrange another tech-visit, however we now been requested to get in touch via PM to arrange them, so please look out for the purple envelope and we'll take it from there.