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V6 box freezing during recording playback

Hi, my v6 box has been freezing during playback of recordings but has now become more frequent. Even if I rewind and watch again it freezes at the same part and sometimes even skips 10mins or so of a programme. I have ran the test online and no issues are detected. I have also checked all connections to the box and cables and all are secure. 

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Re: V6 box freezing during recording playback

Check your recording hiccups to see if any issues are indicated.

If it is skipping portions of a recording, it suggests that either:
A signal loss (can you fast forward past the "freeze point"?)
A power loss to the V6 box, this is less likely as it for a 10 minute loss of a recording the box would tend to auto cancel the recording and resume the recording upon power restoration.  You would see to recording events for the same program.

Are the recordings that are affected the same channel at the same time, or other channels at different times.  It is easier to arrive at a possible cause with more exacting information.



You can't learn anything from a mistake until you admit that you've made it.
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Re: V6 box freezing during recording playback

There are no hiccups showing. Also it started freezing last night just watching tv without recording.

it is all different programmes at different times there are no patterns to the fault.

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Re: V6 box freezing during recording playback

My box has now completely froze to a black screen. After I reboot it said I was unable to view the selected channels ... 105, 104 etc... after about half hour the channels came back on. 

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Re: V6 box freezing during recording playback

Hi Tracy-Mooney, 

 

Thank you for your post. 

 

I am sorry to hear of the problems you've been having with the freezing. Can I ask if it stops altogether? Also how is everything since your post? 

 

Keep me posted. 

Ryan_N - Forum Team
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Re: V6 box freezing during recording playback

Hi, it actually freezes and even pressing the remote control has no effect the whole thing just stops responding and I need to leave it to unfreeze itself. It actually turned itself off and on again a few times over the weekend when this fault happened (this was during live tv and not a recording) 

when it happens with a recording, I can put the recording back on and it happens again at the same point every time. 

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Re: V6 box freezing during recording playback

Issues with recordings, which don’t occur on Live TV, generally come down to hard disk problems, requiring your box to be replaced. I will send you a private message to look into this for you. 

Ryan_N - Forum Team
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Re: V6 box freezing during recording playback

Hi I have no problems during watching live tv 

however my problems are from programs I have recorded, EVERY single show I watch back has frozen, sticky points, like signal has been lost, we have actually sat and recorded a program and watched it live to make sure there are no loss in signal, but upon watching it back we lose a good few minutes because of frozen sticky parts. 
do I need a new box ? If so how do I go about getting this please ? 
thank you a moses 

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Re: V6 box freezing during recording playback

Thanks for reaching out to us on here Mandamoses and I'm sorry that you've been having issues with your TV services.

 

Please can you check to make sure that all of the cables are correctly in and make sure that the white cable from the coaxial to the box is fully secure at both ends. Please can you try this and let me know if the issue changes or not.

 

Regards

Steven_L

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