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Snapey
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V6 box freezes then turns off approx twice a night

one of our V6 boxes seems to be faulty.  It freezes then turns off. It takes ages to get it back on again. This can happen twice a night.  I have rebooted the box and the hub and tested the signal strength which is fine.  I suspect that the box is faulty as there is no problem with the other box.  I can not get in touch with Virgin, I have texted, messaged and phoned but got no reply. Any advice please?

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Hetty_R
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Re: V6 box freezes then turns off approx twice a night

Hi Snapey, 

 

Thank you for taking the time to get in touch. 

 

I am sorry to hear you've been having ongoing issue with one of your V6 box. 

 

To avoid any further delay I will send you a private message now so we can look at getting the box replaced, please reply when you can 🙂

 

Many thanks,

Hetty 

 

 

Hetty_R
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