I was watching catch up this morning and the box froze, it then brought the tv menu up, I tried to get back to tv but it would not let me do this eventually the screen went blank and then came up starting up but did not progress. And the light is flashing red and white and the WiFi and arrows are flashing white. I have tried switching it off leaving it for some time and back on. I then tried switching it off leaving it and then holding standby and plus when switching back on but once again it just says stating up and does not progress. I have tried calling and doing the chat service but not had a response. Please can someone help
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I am sorry to hear this and I can look into this for you,I have checked remotely and can see your box is unreachable can you please ensure it is switched on and we can run further diagnostics.