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Debbycl1
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V6 box flashing lights

Started watching a film and screen froze, remote stopped responding, I then noticed the v6 box was flashing red, green, purple, white. I did the unplugged, wait and try again trick - the screen froze on "starting up" with lights flashing white and pink with WiFi / connectivity lights also flashing. Tried finding answers online, nothing. Tried phoning, entered my account number etc, all call centres closed. tried searching community, no answers. Any advise please on what I should do?? TIA

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Emma_C
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Re: V6 box flashing lights

Hi Debbycl1, 

Thanks for your post and welcome to our community. 

Really sorry that you've been having some issues with the V6 as well as for the delay in getting back to you. 

I've had a look into the back end of your services using the details you provided when joining the community and I can't see any problems. 


Can I ask if things have improved at all since your post?

If not then please let us know and we'll be able to assist further. 

Emma_C - Forum Team
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