I have a V6 box in two rooms. One upstairs in the same room as the router, hardwired. There is no problem with this box. The V6 box downstairs (also hardwired) when switched on from standby every morning the "on Demand" and "Apps" (Netflix, Prime, etc) functions fail to load, a message box appears with the following fault codes: On Demand fault code 669, Apps fault code tvq-pb-101(5.2.12). The only way to fix this problem is to switch the power to the V6 box off and on again, but the next day the same problem arises.
I have rang VM numerous times and had this escalated to a Level 2 Engineer on 4 occasions with promises it will be fixed within 48 hrs, no such luck. I have been asked if my TV is HDCP2.2 compatible? yes it is. Have I the correct HDMI Cable? yes I have even renewed it. I have also changed the input on my TV to another HDMI Slot.
I have additionally had 4 engineers to the house, they have changed the V6 box for a new one, swapped the upstairs box for the downstairs box, checked the drop line to the router (all OK), connected the box with WI-FI, changed the power setting from Eco to Always On, nothing has worked. it is now with the engineering team and I am awaiting a response.
Any ideas out there?