V6 box fault

[Blyth4774]

Hi there,

My V6 box is not getting past the Start up screen  current cycle is as follows:

Switches on, Welcome Screen, Starting  Up, then switches off at this point. Flashing red light during this.

I have tried pulling the power supply for over 5 minutes. Checked all connections, but no difference. Constantly keeps repeating the same loop as above.

[japitts]

As a last throw of the dice, try this...

Turn off the V6 at switch; then on the V6 box  hold down both the power button and the +button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button will turn blue, and it should reset and boot up normally

If this fails to resolve, then you'll need to call TV faults to report the problem. Or staff should respond on here if you don't mind waiting a couple of days.

[Megan_L]

Hi Blyth4774,

Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration after the free boost to your speed. I would be more than happy to look into this for you, 

I have checked your services on my side and can see some devices may not be on the correct WIFI band for their usage, take a look at a short video here to learn more about this. 

Usually this kind of WIFI issue is caused by congestion on the WIFI bands, if one or more devices are on the wrong WIFI channel (2.4ghz & 5.0ghz) it can cause congestion which materialises as intermittent connection and slow speeds. 

• 2.4ghz - This channel is more suitable for low impact devices, so things like mobile phones, tablets, in-home PA systems etc. The things that don't need a huge amount of bandwidth to work effectively. 2.4ghz has a lower capacity, but it's signal reach has a wide radius, so even if you go upstairs it will still be able to connect (unless you live in a mansion! lol)
• 5.0ghz - This is a channel for the more heavy hitter devices like PC's, Consoles and laptops that you may use for gaming, streaming and other heavy usage. 5.0ghz has a smaller signal radius, but it's capacity is much better. The radius can be boosted by using our WIFI Pods so even if you have a PC in another room, you can still connect to 5.0ghz.

In order to keep congestion in check, you'll need to follow the steps on this link - Change WIFI Channel - this will show you how to change them if any devices are on the wrong band. Please have a go and we'll see if the slow speeds improves over the next few days 🙂

Thanks,

Megan_L

[Blyth4774]

Hi Megan.

Thanks for the response.

The difficulty I have is that the box won't fully switch on, it is constantly stuck on start up. As a result, I am unable to access any settings to make changes to wi-fi etc

Regards.

Marc.

[Travis_M]

Hi @Blyth4774

Thanks for your response

I am going to drop you a private message now to collect some more details and investigate further. Please keep an eye on your inbox for a message from myself.

Regards