I’m posting hoping this gets picked up as I’m continually kept on hold when ringing to report this fault.
I have a green screen message saying DVR box has detected a serious problem it will take up to 3 hours to fix it. The system has rebooted itself several times but is still not working. It is definitely the box not a system error as the other box is working.
Reading other similar threads this appears to be a hard drive failure necessitating a replacement box. Is there anyone there that can assist with a replacement as other methods of contacting Virgin have been unsuccessful.
Welcome back to out Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your V6 TV box.
As @japitts advised, you are correct as the green DVR screen is an indication of a hard drive failure. In this case we will need to have an engineer attend to have a look at your equipment.
In order to book this appointment, I will need to confirm a few details with you over Private Message. Please keep an eye out for a purple envelope at the top of your forum page. I will be in touch soon.