I have tried changing the HDMI cable and the HDMI slot on the TV with the same results.
I have reset the V6 box by turning off, waiting then on again. In doing this i get the Welcome message in multiple languages on the screen then after a period of time I get a "check device power" message on my screen which is a TV thing not a Virgin V6 box thing as this message appears when the power is off
I have also tried resetting the box by holding the power button on the front until the box restarts and the same welcome message appears then the whirling circle before the same "check device power" message
The V6 box has an orange light on the front during and following both of the reset attempts
Hi, Yes when I checked the HDMI port was correct it’s the relight source. When I reset the box I get the Virgin Media Welcome message on the screen then the signal from the box to the tv then drops out
I can't check what my inactivity setting are as i can get box to work however i have never adjust this and the latest time this fault happened was before the end of an hour long show which I changed over to watch, so i don think this is part of the issue
Update - i have had an engineer around it might be an HDMI issue, we have currently reduced the output from the box from 4k HD to standard HD to see if there is an issue with the specific HDMI Cable and or port from the V6 box.
Seems to be operation ok at the moment but will try the 4k output again soon
A code update to the V6 a few months back now enforces HDCP2.2 on all equipment when you're trying to watch certain content in 2160p - if you've reduced your video output to 1080 and it solves the issue, that's pretty strong evidence that HDCP incompatibility is the cause here.
On many older Samsung TV's, there's an HDMI port marked "MHL" that is the HDCP2.2 one. If not, the user manual should list which ones are.
As much as some of this might be sucking eggs, there's some useful tips on this VM help page.
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