V6 box does not load channels after moving it - error S101

[twofgcrew]

Hi. I have rearranged our sitting room and moved the V6 box further from the wall port. I bought a cable to extend the coax cable by 5m. When I try to start the box I get error S101 and it won’t load the channels. I have double checked the connections and know they are all OK… Can this be fixed remotely..?

[newapollo · Accepted solution]

Hi @twofgcrew 

You should have booked a VM tech to move the wall port and extend the cable. It's only £25.

Doing the work yourself can induce noise ingress into the network which affects other peoples connections.

The error S101 is due to the cabling you've used either not being connected correctly, or not the same standard used by VM

[Roger_Gooner]

A VM tech will properly terminate the cables with crimped F type connectors and check the signal levels as added length causes signal loss. There are a lot of DIY bodges but for £25 you can't argue with value for money.

[twofgcrew]

Thanks and yes I agree. They don’t make it easy to understand that they offer this service and it is reasonable…