Virgin Media Community

[Stewart1982]

Hi my Virgin box cuts off to the start up screen every time we use the tv remote when we try to use the remote it selects random things on the menu and won’t select the things we try to click on and the screen freezes then the box cuts off to the start up screen put new battery’s in the remote still doing the same thing and tried turning off the box but still doing the same thing if any body can help 

[Emma_C]

Hi Stewart1982, 

Very sorry for the delay in getting back in touch, we have been busier than usual. 

I've tried to locate your account from here to be able to do some extra checks but I'm afraid I've been unable to do so. 

Can I ask if you've had this sorted since your post? 

If not then we'll be able to take some details and help further.

Thanks.

[Stewart1982]

Hi the box is still doing the same thing my partner is the account holder am happy to sent some details if you need kind regards Stewart